How AI Agents Are Transforming Internet Interactions

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Unlike traditional chatbots, which respond to user queries, these AI systems take proactive steps, making decisions, and executing actions without constant user supervision.

In January 2025, OpenAI introduced Operator, a groundbreaking AI agent capable of navigating web browsers, selecting products, and even completing transactions on behalf of users. Similarly, Google’s Project Mariner and Anthropic’s Claude 3.5 Sonnet are developing AI-driven solutions that automate online activities, making digital interactions more efficient and hands-free.

China has also entered the AI agent race with Manus, hailed as “the world’s first fully autonomous AI agent.” Unlike previous models that require user prompts, Manus initiates tasks independently, evaluates information, and adapts dynamically to new challenges.

Read more: What are AI Agents? What They Can Do in 2025, and Their Role in Replacing the Workforce

A robotic AI assistant (hologram or digital figure) hovering over a person’s shoulder, displaying a list of tasks it has completed (e.g., booked flight, ordered food, paid bills) while the person sits back, relaxed. Image: KnowInsiders

Real-World Applications: How AI Agents Are Used Today

These AI agents are already making a significant impact. For example, Washington Post journalist Geoffrey A. Fowler tested OpenAI’s Operator by asking it to find and order the cheapest eggs in his neighborhood. Within minutes, Operator had located a store, placed an order, paid with Fowler’s credit card, and scheduled a delivery.

Similarly, Guardian journalist Victoria Turk experimented with Operator’s grocery shopping abilities. The AI not only followed instructions but also made smart suggestions based on preferences, ensuring an optimized shopping experience. However, not all interactions have been seamless. Some users reported Operator making assumptions without verifying details, such as ordering items from incorrect locations or using saved payment information without explicit confirmation.

The Changing Landscape of Online Interactions

The emergence of AI agents signals a shift from traditional browsing and searching to automation-driven solutions. In the past, users manually searched for information, compared options, and completed transactions themselves. Now, AI agents handle these steps, providing results and executing decisions based on preset preferences.

This shift raises questions about how websites and apps will adapt. Experts predict that instead of visiting websites directly, users will rely on AI agents to gather and present information in a summarized format. Businesses must optimize their platforms to ensure compatibility with AI-driven search and transaction systems.

A confused human looking at their phone screen while a robotic AI hand is seen ordering an excessive amount of groceries (e.g., dozens of cartons of eggs or piles of milk bottles). Image: KnowInsiders

Risks and Ethical Concerns: Who Controls the AI?

Despite their benefits, AI agents pose several risks, including security and privacy concerns. OpenAI’s Operator, for instance, made an unauthorized purchase for a user, highlighting the potential for AI to act beyond human control. If AI agents can access personal data, log into accounts, and complete transactions, they also become potential targets for cybercriminals.

Margaret Mitchell, CEO of AI ethics firm Hugging Face, warns that AI autonomy could lead to unintended consequences. “It’s one thing if an AI agent orders the wrong item, but what if it shares sensitive information with fraudulent websites?” she asks. Governments and tech companies are now working on regulations to prevent misuse while maintaining AI’s benefits.

The Future of AI Agents

Experts foresee a future where AI agents become an essential part of daily life, not just online but in physical environments. GitHub’s CEO, Thomas Dohmke, believes AI will soon perform household tasks like laundry and cooking, while major corporations integrate AI into their customer service, healthcare, and logistics operations.

However, the key challenge remains balancing automation with human oversight. While AI agents can significantly reduce manual work and enhance efficiency, users must remain cautious about handing over complete control. Companies developing these systems need to ensure that AI interactions remain transparent, ethical, and user-friendly.

Conclusion

AI agents are revolutionizing internet interactions, providing convenience but also raising new ethical and security challenges. As these technologies evolve, businesses and users alike must adapt to a future where AI-driven automation becomes the norm. The question is no longer if AI agents will change our digital landscape—but how we can harness their potential while minimizing their risks.

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